Our repair service is available for the devices produced by us just as
for the products sold by us!

To send defective units to us:

1. Request our repair service for an RMA ticket

The following data are required:
- Number of devices
- Device type (s), for example: AE 2/4
- Employee responsible / contact

You can request the RMA ticket by telephone, fax or e-mail.

telephone: +49 (0) 7825 8693 200
+49 (0) 7825 8693 216
fax: +49 (0) 7825 8693 229
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

The RMA ticket will be sent to you by post, fax or e-mail.

Is the repair complete the RMA ticket loses its validity!
Please request a new RMA ticket for each submission.

2. Complete missing data

Enter the missing data in the RMA ticket

The following informations are important:
- Serial number
- Detailed description of the error
- Accessories supplied

For warranty service, please attach a copy of the invoice.

Are the devices assigned to a cost center,
write it in the RMA ticket please.

3. Geräte und RMA-Schein einsenden

Please send the devices with the RMA ticket to the following adress:

Repair service
Industriestraße 25
77972 Mahlberg

Bitte frankieren Sie die Sendung entsprechend.
Unfreie Sendungen können nicht angenommen werden.